Conflict Resolution

Covering verbal, non-verbal and behavioural communication, this training from Social Care TV will make a real difference in people’s ability to communicate effectively within health and social care settings.
Course Description Syllabus Care Certificate Related courses

About the course

Colleagues will genuinely understand the importance of communication and are given active guidance on how to communicate more effectively, in person centred ways.
This is the most thorough online communication training course available.

Who is this course for?

This resource is suitable for induction and vocational qualifications.

What does the course cover?

  • Verbal communication
  • Non-verbal communication
  • Behavioural communication
  • Communicating responsibly
  • Supporting needs, wishes and preferences
  • Privacy & dignity
  • Confidentiality
  • Sharing information appropriately
  • Gossip
  • Barriers
  • Blocks
  • Questioning techniques
  • Open questions
  • Closed questions
  • Prompting and probing
  • Silence as a communication tool
  • Listening
  • Motivating communication
  • Communication techniques
  • Active listening
  • Reflective listening
  • Empathy
  • Eye contact
  • Facial expressions
  • Gestures
  • Body language
  • Physical contact, touch
  • Personal space
  • Dealing with misunderstandings
  • Syndromes, conditions and communication
  • Hearing problems
  • Sight problems
  • Communication aids
  • Introduction to communication theories such as Johari Window and Transactional Analysis