Conflict Resolution

Covering verbal, non-verbal and behavioural communication, this training from Social Care TV will make a real difference in people’s ability to communicate effectively within health and social care settings.
Course Description Syllabus Care Certificate Related courses

About the course

Colleagues will genuinely understand the importance of communication and are given active guidance on how to communicate more effectively, in person centred ways.
This is the most thorough online communication training course available.

Who is this course for?

This resource is suitable for induction and vocational qualifications.

What does the course cover?

Verbal communication
Non-verbal communication
Behavioural communication
Communicating responsibly
Supporting needs, wishes and preferences
Privacy & dignity
Confidentiality
Sharing information appropriately
Gossip
Barriers
Blocks
Questioning techniques
Open questions
Closed questions
Prompting and probing
Silence as a communication tool
Listening

Motivating communication
Communication techniques
Active listening
Reflective listening
Empathy
Eye contact
Facial expressions
Gestures
Body language
Physical contact, touch
Personal space
Dealing with misunderstandings
Syndromes, conditions and communication
Hearing problems
Sight problems
Communication aids
Introduction to communication theories such as Johari Window and Transactional Analysis

Conflict Resolution

About the course

Who is this course for?

What does the course cover?

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